Ideal Integrations

Network maintenance and monitoring is essential to your IT infrastructure and your business’ productivity. As part of the design and implementation of a complete IT infrastructure solution, Ideal Integrations provides maintenance, monitoring and repair of your systems.  We proactively work with you to find and correct small issues before they become large problems.  Our real time monitoring package alerts us of any potential failures or issues and can automatically correct certain problems.

Ideal Integrations quickly evaluates your issues and offers targeted solutions to meet your specific IT needs.  Our engineers will be keeping an eye out for you and ensuring that all components of your internal infrastructure are working optimally.

The Ideal Integrations Network Operations Center (NOC) team is here to monitor your network and server environments.  Our NOC uses the monitoring tools we use on our own network to ensure there is stability and protection for your environment.  If our team notices anything that isn’t quite right, we will immediately notify you and begin emergency escalation procedures.  We will always be there including those times when you and your team need it most…evenings, weekends and holidays.

The Ideal NOC team…24 hours a day, 7 days a week, 365 days a year.

We give you the time to manage your business, while we manage your network.

NOC Services include:

•  24/7/365 NOC Management
  & Response
• Availability Monitoring
• Issue Remediation
• Patch Management
• Backup Management

Ideal Integrations’ fully staffed in-house service desk is here to provide our customers with professional and immediate help desk support without the costly overhead.

Organizations are facing more pressure to handle increased call volumes at faster rates, across multiple departments in different time zones. And with today’s end users expecting seamless experiences and instant resolution, innovation often takes a back seat to managing a service desk.

Ideal Integrations’ remote help desk services give you a flexible, scalable solution. We’ll help you personalize end-user support while you focus on growing your business.

Service Desk Services include:

• Fully Customized Support Services
• 24/7/365 Service Desk Availability
• Tiers 1,2, 3, & 4 Support
  (Backend & End User Levels)
• Hardware, Operating System,
  & Software Support
• Server, Storage, Network
  & Client-System Support
• IT Team & Direct-to-End-User Support
• IT Planning, Budgeting,
  & Management Support